head to head · open source
Frappe Helpdesk vs Usertour
Frappe Helpdesk has 3,382 GitHub stars, 944 forks, 159 open issues and last shipped yesterday. Usertour has 2,305 stars, 158 forks, 30 open issues and last shipped yesterday. Frappe Helpdesk leads on adoption by 47% (3,382 vs 2,305 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; Usertour is written in TypeScript under a custom or non-standard licence. Frappe Helpdesk has attracted 28% as many forks as stars, Usertour 7%. Frappe Helpdesk was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
← all 8884 open source comparisons
Side by side
| Frappe Helpdesk | Usertour | |
|---|---|---|
| GitHub stars | ★ 3.4K | ★ 2.3K |
| License | AGPL-3.0 | Custom / other |
| Written in | Vue | TypeScript |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 944 | ⑂ 158 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.4K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick Usertour if
- You want the Usertour feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Usertour fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system for customer support. It lives in the Frappe ecosystem, using the Frappe Framework in Python and JavaScript, the Frappe UI library, and Vue3. The project is licensed under AGPL 3.0 and provides agent and customer portals, issue tracking, knowledge base articles, SLAs, assignment rules, and saved replies.
read the full Frappe Helpdesk overview →
About Usertour
Usertour is an open source user onboarding platform that lets teams build in app product tours, checklists, launchers, tooltips, announcements, and surveys. It is written in TypeScript and published with a NOASSERTION license, and it lives in the browser based onboarding ecosystem alongside commercial tools it explicitly positions itself against — Appcues, Userpilot, Userflow, Userguiding, and Chameleon. The repository carries the onboarding, checklist, surveys, tooltips, tour, nps, in app, and announcements topics, and it points to usertour.io for the hosted site, documentation, and blog.
read the full Usertour overview →
More in Business Software
Related comparisons
More Customer Support & Success projects
Compare either of these against the rest of the Customer Support & Success field.
Frequently asked questions
Is Frappe Helpdesk or Usertour more popular?
Frappe Helpdesk has 3,382 GitHub stars and Usertour has 2,305. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and Usertour free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0, and Usertour has no licence declared in this registry. Both are free to self-host.
What is the difference between Frappe Helpdesk and Usertour?
Frappe Helpdesk is written in Vue and Usertour in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or Usertour?
Choose Frappe Helpdesk if you want the larger community (3,382 stars) or its AGPL-3.0 licence terms. Choose Usertour if its feature set, stack or Custom / other licence fits better. Both are self-hostable.