head to head · open source
Frappe Helpdesk vs Usertour
Frappe Helpdesk has 3,472 GitHub stars, 996 forks, 159 open issues and last shipped yesterday. Usertour has 2,331 stars, 164 forks, 30 open issues and last shipped 4 days ago. Frappe Helpdesk leads on adoption by 49% (3,472 vs 2,331 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; Usertour is written in TypeScript under a custom or non-standard licence. Frappe Helpdesk has attracted 29% as many forks as stars, Usertour 7%. Frappe Helpdesk was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | Usertour | |
|---|---|---|
| GitHub stars | ★ 3.5K | ★ 2.3K |
| License | AGPL-3.0 | Custom / other |
| Written in | Vue | TypeScript |
| Last push | 2026-11-02 | 2026-10-30 |
| Forks | ⑂ 996 | ⑂ 164 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.5K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick Usertour if
- You want the Usertour feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Usertour fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk Customer Service, Made Simple and Effective Website Documentation Frappe Helpdesk Frappe Helpdesk is an 100% open source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we…
read the full Frappe Helpdesk overview →
About Usertour
Usertour : An alternative to: Appcues, Userpilot, Userflow, Userguiding, Chameleon , Etc... Usertour is an open source user onboarding platform. It allows you to create in app product tours, checklists, and surveys in minutes—effortlessly and with full control. Website Documentation Blog Twitter Discord Quick Start Self deploy with Docker Deploy your own feature rich, unlimited version of Usertour using Docker. To start deployment: Visit to start using Usertour. View details in Self hosting. One Click Deployment Local Development View details in CONTRIBUTING. ✨ Build Your Onboarding with AI Usertour ships a…
read the full Usertour overview →
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Frequently asked questions
Is Frappe Helpdesk or Usertour more popular?
Frappe Helpdesk has 3,472 GitHub stars and Usertour has 2,331. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and Usertour free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0, and Usertour has no licence declared in this registry. Both are free to self-host.
What is the difference between Frappe Helpdesk and Usertour?
Frappe Helpdesk is written in Vue and Usertour in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or Usertour?
Choose Frappe Helpdesk if you want the larger community (3,472 stars) or its AGPL-3.0 licence terms. Choose Usertour if its feature set, stack or Custom / other licence fits better. Both are self-hostable.