head to head · open source
Frappe Helpdesk vs libredesk
Frappe Helpdesk has 3,382 GitHub stars, 944 forks, 159 open issues and last shipped yesterday. libredesk has 2,940 stars, 277 forks, 87 open issues and last shipped yesterday. Frappe Helpdesk leads on adoption by 15% (3,382 vs 2,940 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; libredesk is written in Go under AGPL-3.0. Frappe Helpdesk has attracted 28% as many forks as stars, libredesk 9%. libredesk was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 2 topic tags (customer-support, helpdesk), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
← all 8884 open source comparisons
Side by side
| Frappe Helpdesk | libredesk | |
|---|---|---|
| GitHub stars | ★ 3.4K | ★ 2.9K |
| License | AGPL-3.0 | AGPL-3.0 |
| Written in | Vue | Go |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 944 | ⑂ 277 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.4K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick libredesk if
- You want the libredesk feature set and don't need the biggest community
- You prefer the AGPL-3.0 license terms
- Your stack matches Go
- You evaluated both and libredesk fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system for customer support. It lives in the Frappe ecosystem, using the Frappe Framework in Python and JavaScript, the Frappe UI library, and Vue3. The project is licensed under AGPL 3.0 and provides agent and customer portals, issue tracking, knowledge base articles, SLAs, assignment rules, and saved replies.
read the full Frappe Helpdesk overview →
About libredesk
Libredesk is an open source, self hosted customer support desk written in Go under AGPL 3.0. It is a lightweight alternative to Intercom, Zendesk, and Chatwoot, and it puts live chat, email, and support workflows into a single binary. It lives in the open source Go customer support ecosystem.
read the full libredesk overview →
More in Business Software
Related comparisons
More Customer Support & Success projects
Compare either of these against the rest of the Customer Support & Success field.
Frequently asked questions
Is Frappe Helpdesk or libredesk more popular?
Frappe Helpdesk has 3,382 GitHub stars and libredesk has 2,940. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and libredesk free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0 and libredesk under AGPL-3.0. Neither carries a licence fee.
What is the difference between Frappe Helpdesk and libredesk?
Frappe Helpdesk is written in Vue and libredesk in Go. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or libredesk?
Choose Frappe Helpdesk if you want the larger community (3,382 stars) or its AGPL-3.0 licence terms. Choose libredesk if its feature set, stack or AGPL-3.0 licence fits better. Both are self-hostable.