head to head · open source
Frappe Helpdesk vs libredesk
Frappe Helpdesk has 3,472 GitHub stars, 996 forks, 159 open issues and last shipped yesterday. libredesk has 3,111 stars, 330 forks, 87 open issues and last shipped yesterday. Frappe Helpdesk leads on adoption by 12% (3,472 vs 3,111 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; libredesk is written in Go under AGPL-3.0. Frappe Helpdesk has attracted 29% as many forks as stars, libredesk 11%. libredesk was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 2 topic tags (customer-support, helpdesk), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | libredesk | |
|---|---|---|
| GitHub stars | ★ 3.5K | ★ 3.1K |
| License | AGPL-3.0 | AGPL-3.0 |
| Written in | Vue | Go |
| Last push | 2026-11-02 | 2026-11-02 |
| Forks | ⑂ 996 | ⑂ 330 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.5K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick libredesk if
- You want the libredesk feature set and don't need the biggest community
- You prefer the AGPL-3.0 license terms
- Your stack matches Go
- You evaluated both and libredesk fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk Customer Service, Made Simple and Effective Website Documentation Frappe Helpdesk Frappe Helpdesk is an 100% open source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we…
read the full Frappe Helpdesk overview →
About libredesk
Modern, open source, self hosted omnichannel customer support desk. Live chat, email, and more in a single binary. Visit libredesk.io for more info. Check out the live demo . Features Omnichannel inbox Live chat and email in one inbox. Every conversation lands in the same place, whichever channel it came from. Live chat widget Embed a real time chat widget on your website. Replies go out from the same inbox your team already works in. Help center Publish a searchable knowledge base with collections, articles in multiple languages, and customize it however you want. AI assistant Answer live chat conversations…
read the full libredesk overview →
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Frequently asked questions
Is Frappe Helpdesk or libredesk more popular?
Frappe Helpdesk has 3,472 GitHub stars and libredesk has 3,111. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and libredesk free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0 and libredesk under AGPL-3.0. Neither carries a licence fee.
What is the difference between Frappe Helpdesk and libredesk?
Frappe Helpdesk is written in Vue and libredesk in Go. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or libredesk?
Choose Frappe Helpdesk if you want the larger community (3,472 stars) or its AGPL-3.0 licence terms. Choose libredesk if its feature set, stack or AGPL-3.0 licence fits better. Both are self-hostable.