head to head · open source
Frappe Helpdesk vs DeskcommCRM
Frappe Helpdesk has 3,382 GitHub stars, 944 forks, 159 open issues and last shipped yesterday. DeskcommCRM has 3,045 stars, 754 forks, 105 open issues and last shipped yesterday. Frappe Helpdesk leads on adoption by 11% (3,382 vs 3,045 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; DeskcommCRM is written in TypeScript under MIT. Frappe Helpdesk has attracted 28% as many forks as stars, DeskcommCRM 25%. DeskcommCRM was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 1 topic tag (customer-support), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | DeskcommCRM | |
|---|---|---|
| GitHub stars | ★ 3.4K | ★ 3.0K |
| License | AGPL-3.0 | MIT |
| Written in | Vue | TypeScript |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 944 | ⑂ 754 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.4K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick DeskcommCRM if
- You want the DeskcommCRM feature set and don't need the biggest community
- You prefer the MIT license terms
- Your stack matches TypeScript
- You evaluated both and DeskcommCRM fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system for customer support. It lives in the Frappe ecosystem, using the Frappe Framework in Python and JavaScript, the Frappe UI library, and Vue3. The project is licensed under AGPL 3.0 and provides agent and customer portals, issue tracking, knowledge base articles, SLAs, assignment rules, and saved replies.
read the full Frappe Helpdesk overview →
About DeskcommCRM
DeskcommCRM is an open source AI sales OS. It is a self hosted CRM with native AI agents and WhatsApp support through WAHA. It lives in the Business Software / Customer Support & Success ecosystem. The project targets businesses that sell by chat. It is presented as an open alternative to Kommo, Octadesk, and Intercom.
read the full DeskcommCRM overview →
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Frequently asked questions
Is Frappe Helpdesk or DeskcommCRM more popular?
Frappe Helpdesk has 3,382 GitHub stars and DeskcommCRM has 3,045. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and DeskcommCRM free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0 and DeskcommCRM under MIT. Neither carries a licence fee.
What is the difference between Frappe Helpdesk and DeskcommCRM?
Frappe Helpdesk is written in Vue and DeskcommCRM in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or DeskcommCRM?
Choose Frappe Helpdesk if you want the larger community (3,382 stars) or its AGPL-3.0 licence terms. Choose DeskcommCRM if its feature set, stack or MIT licence fits better. Both are self-hostable.