head to head · open source
Frappe Helpdesk vs iTop
Frappe Helpdesk has 3,472 GitHub stars, 996 forks, 159 open issues and last shipped yesterday. iTop has 1,215 stars, 304 forks, 63 open issues and last shipped yesterday. Frappe Helpdesk leads on adoption by 186% (3,472 vs 1,215 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; iTop is written in PHP under AGPL-3.0. Frappe Helpdesk has attracted 29% as many forks as stars, iTop 25%. Frappe Helpdesk was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 1 topic tag (helpdesk), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | iTop | |
|---|---|---|
| GitHub stars | ★ 3.5K | ★ 1.2K |
| License | AGPL-3.0 | AGPL-3.0 |
| Written in | Vue | PHP |
| Last push | 2026-11-02 | 2026-11-02 |
| Forks | ⑂ 996 | ⑂ 304 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.5K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick iTop if
- You want the iTop feature set and don't need the biggest community
- You prefer the AGPL-3.0 license terms
- Your stack matches PHP
- You evaluated both and iTop fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk Customer Service, Made Simple and Effective Website Documentation Frappe Helpdesk Frappe Helpdesk is an 100% open source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we…
read the full Frappe Helpdesk overview →
About iTop
iTop stands for IT Operations Portal. It is a complete open source and web based IT service management platform, including a fully customizable CMDB, a helpdesk system, and a document management tool. It is ITIL compliant and easily customizable and extensible thanks to a high number of add ons and web services to integrate with your IT. iTop also offers mass import tools to help you become even more efficient. Features Fully configurable [Configuration Management (CMDB)][10] [HelpDesk][11] and Incident Management [Service and Contract Management][12] [Change][13] Management Configurable [SLA][14] Management…
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Frequently asked questions
Is Frappe Helpdesk or iTop more popular?
Frappe Helpdesk has 3,472 GitHub stars and iTop has 1,215. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and iTop free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0 and iTop under AGPL-3.0. Neither carries a licence fee.
What is the difference between Frappe Helpdesk and iTop?
Frappe Helpdesk is written in Vue and iTop in PHP. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or iTop?
Choose Frappe Helpdesk if you want the larger community (3,472 stars) or its AGPL-3.0 licence terms. Choose iTop if its feature set, stack or AGPL-3.0 licence fits better. Both are self-hostable.