head to head · open source
Frappe Helpdesk vs Reflet
Frappe Helpdesk has 3,472 GitHub stars, 996 forks, 159 open issues and last shipped yesterday. Reflet has 39 stars, 4 forks, 0 open issues and last shipped 2 days ago. Frappe Helpdesk leads on adoption by 8,803% (3,472 vs 39 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; Reflet is written in TypeScript under a custom or non-standard licence. Frappe Helpdesk has attracted 29% as many forks as stars, Reflet 10%. Frappe Helpdesk was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | Reflet | |
|---|---|---|
| GitHub stars | ★ 3.5K | ★ 39 |
| License | AGPL-3.0 | Custom / other |
| Written in | Vue | TypeScript |
| Last push | 2026-11-02 | 2026-11-01 |
| Forks | ⑂ 996 | ⑂ 4 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.5K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick Reflet if
- You want the Reflet feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Reflet fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk Customer Service, Made Simple and Effective Website Documentation Frappe Helpdesk Frappe Helpdesk is an 100% open source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we…
read the full Frappe Helpdesk overview →
About Reflet
Reflet A modern product feedback and roadmap platform that helps you collect feedback, prioritize features, and keep your users in the loop. Website : reflet.app GitHub : damien schneider/reflet ✨ Why Reflet? Reflet transforms chaotic feedback into actionable product insights. Build products your users actually love through transparent collaboration. Core Features 📊 Feedback Management Collect and organize user feedback with upvoting, comments, and tags. Prioritize what matters most to your users with intuitive filtering and search. 🗺️ Roadmap Planning Visualize your product roadmap with a beautiful kanban…
read the full Reflet overview →
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Frequently asked questions
Is Frappe Helpdesk or Reflet more popular?
Frappe Helpdesk has 3,472 GitHub stars and Reflet has 39. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and Reflet free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0, and Reflet has no licence declared in this registry. Both are free to self-host.
What is the difference between Frappe Helpdesk and Reflet?
Frappe Helpdesk is written in Vue and Reflet in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or Reflet?
Choose Frappe Helpdesk if you want the larger community (3,472 stars) or its AGPL-3.0 licence terms. Choose Reflet if its feature set, stack or Custom / other licence fits better. Both are self-hostable.