head to head · open source
Frappe Helpdesk vs Reflet
Frappe Helpdesk has 3,382 GitHub stars, 944 forks, 159 open issues and last shipped yesterday. Reflet has 36 stars, 3 forks, 0 open issues and last shipped yesterday. Frappe Helpdesk leads on adoption by 9,294% (3,382 vs 36 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; Reflet is written in TypeScript under a custom or non-standard licence. Frappe Helpdesk has attracted 28% as many forks as stars, Reflet 8%. Reflet was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | Reflet | |
|---|---|---|
| GitHub stars | ★ 3.4K | ★ 36 |
| License | AGPL-3.0 | Custom / other |
| Written in | Vue | TypeScript |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 944 | ⑂ 3 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.4K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick Reflet if
- You want the Reflet feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Reflet fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system for customer support. It lives in the Frappe ecosystem, using the Frappe Framework in Python and JavaScript, the Frappe UI library, and Vue3. The project is licensed under AGPL 3.0 and provides agent and customer portals, issue tracking, knowledge base articles, SLAs, assignment rules, and saved replies.
read the full Frappe Helpdesk overview →
About Reflet
Reflet is an open source product feedback and roadmap platform, positioned as the best open source alternative to featurebase, for product teams, startups, SaaS companies, open source projects, agencies, and enterprises that want to collect user feedback, prioritize features, and keep users informed.
read the full Reflet overview →
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Frequently asked questions
Is Frappe Helpdesk or Reflet more popular?
Frappe Helpdesk has 3,382 GitHub stars and Reflet has 36. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and Reflet free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0, and Reflet has no licence declared in this registry. Both are free to self-host.
What is the difference between Frappe Helpdesk and Reflet?
Frappe Helpdesk is written in Vue and Reflet in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or Reflet?
Choose Frappe Helpdesk if you want the larger community (3,382 stars) or its AGPL-3.0 licence terms. Choose Reflet if its feature set, stack or Custom / other licence fits better. Both are self-hostable.