head to head · open source
Frappe Helpdesk vs Znuny
Frappe Helpdesk has 3,472 GitHub stars, 996 forks, 159 open issues and last shipped yesterday. Znuny has 611 stars, 129 forks, 120 open issues and last shipped 5 days ago. Frappe Helpdesk leads on adoption by 468% (3,472 vs 611 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; Znuny is written in Perl under GPL-3.0. Frappe Helpdesk has attracted 29% as many forks as stars, Znuny 21%. Frappe Helpdesk was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 5 topic tags (customer-support, helpdesk, javascript, ticketing), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | Znuny | |
|---|---|---|
| GitHub stars | ★ 3.5K | ★ 611 |
| License | AGPL-3.0 | GPL-3.0 |
| Written in | Vue | Perl |
| Last push | 2026-11-02 | 2026-10-29 |
| Forks | ⑂ 996 | ⑂ 129 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.5K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick Znuny if
- You want the Znuny feature set and don't need the biggest community
- You prefer the GPL-3.0 license terms
- Your stack matches Perl
- You evaluated both and Znuny fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk Customer Service, Made Simple and Effective Website Documentation Frappe Helpdesk Frappe Helpdesk is an 100% open source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we…
read the full Frappe Helpdesk overview →
About Znuny
Znuny ======= Znuny is a continuation of the ((OTRS)) Community Edition (version 6.0.30) which was declared end of life (EOL) at the end of December 2020. The primary goal for this project is to provide a maintained and stable version of the well known ticket system and improve it with new features. The second goal is to reestablish a connection to the community. License ======= The project is distributed under the GNU General Public License (GPL v3) see the accompanying COPYING file for general license information. If you need more details you can have a look here. Documentation ============= You can find…
read the full Znuny overview →
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Frequently asked questions
Is Frappe Helpdesk or Znuny more popular?
Frappe Helpdesk has 3,472 GitHub stars and Znuny has 611. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and Znuny free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0 and Znuny under GPL-3.0. Neither carries a licence fee.
What is the difference between Frappe Helpdesk and Znuny?
Frappe Helpdesk is written in Vue and Znuny in Perl. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or Znuny?
Choose Frappe Helpdesk if you want the larger community (3,472 stars) or its AGPL-3.0 licence terms. Choose Znuny if its feature set, stack or GPL-3.0 licence fits better. Both are self-hostable.