head to head · open source
Frappe Helpdesk vs Znuny
Frappe Helpdesk has 3,382 GitHub stars, 944 forks, 159 open issues and last shipped yesterday. Znuny has 595 stars, 122 forks, 120 open issues and last shipped 2 days ago. Frappe Helpdesk leads on adoption by 468% (3,382 vs 595 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; Znuny is written in Perl under GPL-3.0. Frappe Helpdesk has attracted 28% as many forks as stars, Znuny 21%. Frappe Helpdesk was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 5 topic tags (customer-support, helpdesk, javascript, ticketing), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | Znuny | |
|---|---|---|
| GitHub stars | ★ 3.4K | ★ 595 |
| License | AGPL-3.0 | GPL-3.0 |
| Written in | Vue | Perl |
| Last push | 2026-09-17 | 2026-09-16 |
| Forks | ⑂ 944 | ⑂ 122 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.4K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick Znuny if
- You want the Znuny feature set and don't need the biggest community
- You prefer the GPL-3.0 license terms
- Your stack matches Perl
- You evaluated both and Znuny fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system for customer support. It lives in the Frappe ecosystem, using the Frappe Framework in Python and JavaScript, the Frappe UI library, and Vue3. The project is licensed under AGPL 3.0 and provides agent and customer portals, issue tracking, knowledge base articles, SLAs, assignment rules, and saved replies.
read the full Frappe Helpdesk overview →
About Znuny
Znuny is a free, open source, web based ticketing system under GPL 3.0, written in Perl, for teams running customer service, help desk, and IT service management who need a maintained ticket platform they can self host and tailor.
read the full Znuny overview →
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Frequently asked questions
Is Frappe Helpdesk or Znuny more popular?
Frappe Helpdesk has 3,382 GitHub stars and Znuny has 595. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and Znuny free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0 and Znuny under GPL-3.0. Neither carries a licence fee.
What is the difference between Frappe Helpdesk and Znuny?
Frappe Helpdesk is written in Vue and Znuny in Perl. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or Znuny?
Choose Frappe Helpdesk if you want the larger community (3,382 stars) or its AGPL-3.0 licence terms. Choose Znuny if its feature set, stack or GPL-3.0 licence fits better. Both are self-hostable.