head to head · open source
Frappe Helpdesk vs UserTourKit
Frappe Helpdesk has 3,382 GitHub stars, 944 forks, 159 open issues and last shipped yesterday. UserTourKit has 67 stars, 31 forks, 1 open issues and last shipped 3 days ago. Frappe Helpdesk leads on adoption by 4,948% (3,382 vs 67 stars). Frappe Helpdesk is written in Vue under AGPL-3.0; UserTourKit is written in MDX under MIT. Frappe Helpdesk has attracted 28% as many forks as stars, UserTourKit 46%. Frappe Helpdesk was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Frappe Helpdesk | UserTourKit | |
|---|---|---|
| GitHub stars | ★ 3.4K | ★ 67 |
| License | AGPL-3.0 | MIT |
| Written in | Vue | MDX |
| Last push | 2026-09-17 | 2026-09-15 |
| Forks | ⑂ 944 | ⑂ 31 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Frappe Helpdesk if
- You weight community size — 3.4K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Vue
- You value the larger contributor base for long-term maintenance
pick UserTourKit if
- You want the UserTourKit feature set and don't need the biggest community
- You prefer the MIT license terms
- Your stack matches MDX
- You evaluated both and UserTourKit fits your workflow better
About Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system for customer support. It lives in the Frappe ecosystem, using the Frappe Framework in Python and JavaScript, the Frappe UI library, and Vue3. The project is licensed under AGPL 3.0 and provides agent and customer portals, issue tracking, knowledge base articles, SLAs, assignment rules, and saved replies.
read the full Frappe Helpdesk overview →
About UserTourKit
UserTourKit (published as Tour Kit) is a headless, TypeScript first React library for building product tours, onboarding flows, hints, checklists, in app announcements, and microsurveys, built for React developers who want to own onboarding code rather than rent it from a hosted platform.
read the full UserTourKit overview →
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Frequently asked questions
Is Frappe Helpdesk or UserTourKit more popular?
Frappe Helpdesk has 3,382 GitHub stars and UserTourKit has 67. Frappe Helpdesk has the larger community by that measure.
Are Frappe Helpdesk and UserTourKit free?
Both are open source. Frappe Helpdesk is licensed under AGPL-3.0 and UserTourKit under MIT. Neither carries a licence fee.
What is the difference between Frappe Helpdesk and UserTourKit?
Frappe Helpdesk is written in Vue and UserTourKit in MDX. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Frappe Helpdesk or UserTourKit?
Choose Frappe Helpdesk if you want the larger community (3,382 stars) or its AGPL-3.0 licence terms. Choose UserTourKit if its feature set, stack or MIT licence fits better. Both are self-hostable.