head to head · open source
Zammad vs Reflet
Zammad has 5,924 GitHub stars, 1,056 forks, 451 open issues and last shipped yesterday. Reflet has 36 stars, 3 forks, 0 open issues and last shipped yesterday. Zammad leads on adoption by 16,356% (5,924 vs 36 stars). Zammad is written in Ruby under AGPL-3.0; Reflet is written in TypeScript under a custom or non-standard licence. Zammad has attracted 18% as many forks as stars, Reflet 8%. Reflet was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Zammad | Reflet | |
|---|---|---|
| GitHub stars | ★ 5.9K | ★ 36 |
| License | AGPL-3.0 | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 1.1K | ⑂ 3 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 5.9K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Reflet if
- You want the Reflet feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Reflet fits your workflow better
About Zammad
Zammad is a web based, open source helpdesk and customer support platform, released under the GNU AGPLv3 and written primarily in Ruby on the Rails framework. The source code lives on GitHub and is owned by the Zammad Foundation, an entity that the README describes as independent of commercial providers such as Zammad GmbH. Development is carried out by the team at Zammad GmbH together with the community, and the project states that the software is and will stay open source.
read the full Zammad overview →
About Reflet
Reflet is an open source product feedback and roadmap platform, positioned as the best open source alternative to featurebase, for product teams, startups, SaaS companies, open source projects, agencies, and enterprises that want to collect user feedback, prioritize features, and keep users informed.
read the full Reflet overview →
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Frequently asked questions
Is Zammad or Reflet more popular?
Zammad has 5,924 GitHub stars and Reflet has 36. Zammad has the larger community by that measure.
Are Zammad and Reflet free?
Both are open source. Zammad is licensed under AGPL-3.0, and Reflet has no licence declared in this registry. Both are free to self-host.
What is the difference between Zammad and Reflet?
Zammad is written in Ruby and Reflet in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or Reflet?
Choose Zammad if you want the larger community (5,924 stars) or its AGPL-3.0 licence terms. Choose Reflet if its feature set, stack or Custom / other licence fits better. Both are self-hostable.