head to head · open source
Zammad vs Reflet
Zammad has 6,067 GitHub stars, 1,093 forks, 451 open issues and last shipped yesterday. Reflet has 39 stars, 4 forks, 0 open issues and last shipped 2 days ago. Zammad leads on adoption by 15,456% (6,067 vs 39 stars). Zammad is written in Ruby under AGPL-3.0; Reflet is written in TypeScript under a custom or non-standard licence. Zammad has attracted 18% as many forks as stars, Reflet 10%. Zammad was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Zammad | Reflet | |
|---|---|---|
| GitHub stars | ★ 6.1K | ★ 39 |
| License | AGPL-3.0 | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-11-02 | 2026-11-01 |
| Forks | ⑂ 1.1K | ⑂ 4 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 6.1K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Reflet if
- You want the Reflet feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Reflet fits your workflow better
About Zammad
Welcome to Zammad Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife a web based, open source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media. The Software The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the…
read the full Zammad overview →
About Reflet
Reflet A modern product feedback and roadmap platform that helps you collect feedback, prioritize features, and keep your users in the loop. Website : reflet.app GitHub : damien schneider/reflet ✨ Why Reflet? Reflet transforms chaotic feedback into actionable product insights. Build products your users actually love through transparent collaboration. Core Features 📊 Feedback Management Collect and organize user feedback with upvoting, comments, and tags. Prioritize what matters most to your users with intuitive filtering and search. 🗺️ Roadmap Planning Visualize your product roadmap with a beautiful kanban…
read the full Reflet overview →
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Frequently asked questions
Is Zammad or Reflet more popular?
Zammad has 6,067 GitHub stars and Reflet has 39. Zammad has the larger community by that measure.
Are Zammad and Reflet free?
Both are open source. Zammad is licensed under AGPL-3.0, and Reflet has no licence declared in this registry. Both are free to self-host.
What is the difference between Zammad and Reflet?
Zammad is written in Ruby and Reflet in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or Reflet?
Choose Zammad if you want the larger community (6,067 stars) or its AGPL-3.0 licence terms. Choose Reflet if its feature set, stack or Custom / other licence fits better. Both are self-hostable.