head to head · open source
Zammad vs DeskcommCRM
Zammad has 6,067 GitHub stars, 1,093 forks, 451 open issues and last shipped yesterday. DeskcommCRM has 5,067 stars, 1,434 forks, 105 open issues and last shipped yesterday. Zammad leads on adoption by 20% (6,067 vs 5,067 stars). Zammad is written in Ruby under AGPL-3.0; DeskcommCRM is written in TypeScript under MIT. Zammad has attracted 18% as many forks as stars, DeskcommCRM 28%. DeskcommCRM was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 1 topic tag (customer-support), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Zammad | DeskcommCRM | |
|---|---|---|
| GitHub stars | ★ 6.1K | ★ 5.1K |
| License | AGPL-3.0 | MIT |
| Written in | Ruby | TypeScript |
| Last push | 2026-11-02 | 2026-11-02 |
| Forks | ⑂ 1.1K | ⑂ 1.4K |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 6.1K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick DeskcommCRM if
- You want the DeskcommCRM feature set and don't need the biggest community
- You prefer the MIT license terms
- Your stack matches TypeScript
- You evaluated both and DeskcommCRM fits your workflow better
About Zammad
Welcome to Zammad Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife a web based, open source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media. The Software The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the…
read the full Zammad overview →
About DeskcommCRM
🇧🇷 Português · 🇺🇸 English · 🇪🇸 Español 🛠️ DeskcommCRM — o Sistema Operacional de Vendas com IA, open source, pro WhatsApp Agentes de IA que atendem, qualificam e vendem no WhatsApp — dentro de um CRM open source rodando no seu servidor. Sem mensalidade, sem feature travada, seus dados com você. A alternativa aberta a Kommo, Octadesk e Intercom. ⚡ Instalar · 🔄 Atualizar · 🧭 Visão · 🏗️ Arquitetura · 🤝 Contribuir · 🗺️ Roadmap ☁️ Rode este CRM em produção com 1 comando O DeskcommCRM foi desenvolvido em parceria com a HostGator : o hostgator setup kit/ instala o CRM completo (app + WhatsApp + banco) numa…
read the full DeskcommCRM overview →
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Frequently asked questions
Is Zammad or DeskcommCRM more popular?
Zammad has 6,067 GitHub stars and DeskcommCRM has 5,067. Zammad has the larger community by that measure.
Are Zammad and DeskcommCRM free?
Both are open source. Zammad is licensed under AGPL-3.0 and DeskcommCRM under MIT. Neither carries a licence fee.
What is the difference between Zammad and DeskcommCRM?
Zammad is written in Ruby and DeskcommCRM in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or DeskcommCRM?
Choose Zammad if you want the larger community (6,067 stars) or its AGPL-3.0 licence terms. Choose DeskcommCRM if its feature set, stack or MIT licence fits better. Both are self-hostable.