head to head · open source
Zammad vs DeskcommCRM
Zammad has 5,924 GitHub stars, 1,056 forks, 451 open issues and last shipped yesterday. DeskcommCRM has 3,045 stars, 754 forks, 105 open issues and last shipped yesterday. Zammad leads on adoption by 95% (5,924 vs 3,045 stars). Zammad is written in Ruby under AGPL-3.0; DeskcommCRM is written in TypeScript under MIT. Zammad has attracted 18% as many forks as stars, DeskcommCRM 25%. DeskcommCRM was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 1 topic tag (customer-support), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Zammad | DeskcommCRM | |
|---|---|---|
| GitHub stars | ★ 5.9K | ★ 3.0K |
| License | AGPL-3.0 | MIT |
| Written in | Ruby | TypeScript |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 1.1K | ⑂ 754 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 5.9K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick DeskcommCRM if
- You want the DeskcommCRM feature set and don't need the biggest community
- You prefer the MIT license terms
- Your stack matches TypeScript
- You evaluated both and DeskcommCRM fits your workflow better
About Zammad
Zammad is a web based, open source helpdesk and customer support platform, released under the GNU AGPLv3 and written primarily in Ruby on the Rails framework. The source code lives on GitHub and is owned by the Zammad Foundation, an entity that the README describes as independent of commercial providers such as Zammad GmbH. Development is carried out by the team at Zammad GmbH together with the community, and the project states that the software is and will stay open source.
read the full Zammad overview →
About DeskcommCRM
DeskcommCRM is an open source AI sales OS. It is a self hosted CRM with native AI agents and WhatsApp support through WAHA. It lives in the Business Software / Customer Support & Success ecosystem. The project targets businesses that sell by chat. It is presented as an open alternative to Kommo, Octadesk, and Intercom.
read the full DeskcommCRM overview →
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Frequently asked questions
Is Zammad or DeskcommCRM more popular?
Zammad has 5,924 GitHub stars and DeskcommCRM has 3,045. Zammad has the larger community by that measure.
Are Zammad and DeskcommCRM free?
Both are open source. Zammad is licensed under AGPL-3.0 and DeskcommCRM under MIT. Neither carries a licence fee.
What is the difference between Zammad and DeskcommCRM?
Zammad is written in Ruby and DeskcommCRM in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or DeskcommCRM?
Choose Zammad if you want the larger community (5,924 stars) or its AGPL-3.0 licence terms. Choose DeskcommCRM if its feature set, stack or MIT licence fits better. Both are self-hostable.