head to head · open source
Zammad vs Usertour
Zammad has 6,067 GitHub stars, 1,093 forks, 451 open issues and last shipped yesterday. Usertour has 2,331 stars, 164 forks, 30 open issues and last shipped 4 days ago. Zammad leads on adoption by 160% (6,067 vs 2,331 stars). Zammad is written in Ruby under AGPL-3.0; Usertour is written in TypeScript under a custom or non-standard licence. Zammad has attracted 18% as many forks as stars, Usertour 7%. Zammad was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
← all 20902 open source comparisons
Side by side
| Zammad | Usertour | |
|---|---|---|
| GitHub stars | ★ 6.1K | ★ 2.3K |
| License | AGPL-3.0 | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-11-02 | 2026-10-30 |
| Forks | ⑂ 1.1K | ⑂ 164 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 6.1K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Usertour if
- You want the Usertour feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Usertour fits your workflow better
About Zammad
Welcome to Zammad Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife a web based, open source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media. The Software The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the…
read the full Zammad overview →
About Usertour
Usertour : An alternative to: Appcues, Userpilot, Userflow, Userguiding, Chameleon , Etc... Usertour is an open source user onboarding platform. It allows you to create in app product tours, checklists, and surveys in minutes—effortlessly and with full control. Website Documentation Blog Twitter Discord Quick Start Self deploy with Docker Deploy your own feature rich, unlimited version of Usertour using Docker. To start deployment: Visit to start using Usertour. View details in Self hosting. One Click Deployment Local Development View details in CONTRIBUTING. ✨ Build Your Onboarding with AI Usertour ships a…
read the full Usertour overview →
More in Business Software
Related comparisons
More Customer Support & Success projects
Compare either of these against the rest of the Customer Support & Success field.
Frequently asked questions
Is Zammad or Usertour more popular?
Zammad has 6,067 GitHub stars and Usertour has 2,331. Zammad has the larger community by that measure.
Are Zammad and Usertour free?
Both are open source. Zammad is licensed under AGPL-3.0, and Usertour has no licence declared in this registry. Both are free to self-host.
What is the difference between Zammad and Usertour?
Zammad is written in Ruby and Usertour in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or Usertour?
Choose Zammad if you want the larger community (6,067 stars) or its AGPL-3.0 licence terms. Choose Usertour if its feature set, stack or Custom / other licence fits better. Both are self-hostable.