head to head · open source
Zammad vs Frappe Helpdesk
Zammad has 6,067 GitHub stars, 1,093 forks, 451 open issues and last shipped yesterday. Frappe Helpdesk has 3,472 stars, 996 forks, 159 open issues and last shipped yesterday. Zammad leads on adoption by 75% (6,067 vs 3,472 stars). Zammad is written in Ruby under AGPL-3.0; Frappe Helpdesk is written in Vue under AGPL-3.0. Zammad has attracted 18% as many forks as stars, Frappe Helpdesk 29%. Zammad was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 5 topic tags (customer-support, helpdesk, javascript, ticketing), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Zammad | Frappe Helpdesk | |
|---|---|---|
| GitHub stars | ★ 6.1K | ★ 3.5K |
| License | AGPL-3.0 | AGPL-3.0 |
| Written in | Ruby | Vue |
| Last push | 2026-11-02 | 2026-11-02 |
| Forks | ⑂ 1.1K | ⑂ 996 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 6.1K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Frappe Helpdesk if
- You want the Frappe Helpdesk feature set and don't need the biggest community
- You prefer the AGPL-3.0 license terms
- Your stack matches Vue
- You evaluated both and Frappe Helpdesk fits your workflow better
About Zammad
Welcome to Zammad Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife a web based, open source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media. The Software The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the…
read the full Zammad overview →
About Frappe Helpdesk
Frappe Helpdesk Customer Service, Made Simple and Effective Website Documentation Frappe Helpdesk Frappe Helpdesk is an 100% open source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we…
read the full Frappe Helpdesk overview →
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Frequently asked questions
Is Zammad or Frappe Helpdesk more popular?
Zammad has 6,067 GitHub stars and Frappe Helpdesk has 3,472. Zammad has the larger community by that measure.
Are Zammad and Frappe Helpdesk free?
Both are open source. Zammad is licensed under AGPL-3.0 and Frappe Helpdesk under AGPL-3.0. Neither carries a licence fee.
What is the difference between Zammad and Frappe Helpdesk?
Zammad is written in Ruby and Frappe Helpdesk in Vue. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or Frappe Helpdesk?
Choose Zammad if you want the larger community (6,067 stars) or its AGPL-3.0 licence terms. Choose Frappe Helpdesk if its feature set, stack or AGPL-3.0 licence fits better. Both are self-hostable.