head to head · open source
Zammad vs Chaskiq
Zammad has 6,067 GitHub stars, 1,093 forks, 451 open issues and last shipped yesterday. Chaskiq has 3,580 stars, 509 forks, 82 open issues and last shipped 4 months ago. Zammad leads on adoption by 69% (6,067 vs 3,580 stars). Zammad is written in Ruby under AGPL-3.0; Chaskiq is written in TypeScript under a custom or non-standard licence. Zammad has attracted 18% as many forks as stars, Chaskiq 14%. Zammad was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 2 topic tags (graphql, helpdesk), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Zammad | Chaskiq | |
|---|---|---|
| GitHub stars | ★ 6.1K | ★ 3.6K |
| License | AGPL-3.0 | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-11-02 | 2026-06-30 |
| Forks | ⑂ 1.1K | ⑂ 509 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 6.1K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Chaskiq if
- You want the Chaskiq feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Chaskiq fits your workflow better
About Zammad
Welcome to Zammad Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife a web based, open source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media. The Software The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the…
read the full Zammad overview →
About Chaskiq
Chaskiq Free & Source Available Messaging Platform for Marketing, Support & Sales The front line of your customer service. Main features: Customer Segment Filters with custom attributes support Web Messenger embed Agent's conversation routing Text chat with customizable content blocks support Video Calls ! Triggerable conversational bots Mailing campaigns Onboarding tours API integrations Whatsapp / Twitter DM / Slack / Calendly / Zoom and more! CRM integration Pipedrive supported Webhooks Help Center system with multilanguage support API support consumable via GrapqhQL with Oauth authorization Quick replies (as…
read the full Chaskiq overview →
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Frequently asked questions
Is Zammad or Chaskiq more popular?
Zammad has 6,067 GitHub stars and Chaskiq has 3,580. Zammad has the larger community by that measure.
Are Zammad and Chaskiq free?
Both are open source. Zammad is licensed under AGPL-3.0, and Chaskiq has no licence declared in this registry. Both are free to self-host.
What is the difference between Zammad and Chaskiq?
Zammad is written in Ruby and Chaskiq in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or Chaskiq?
Choose Zammad if you want the larger community (6,067 stars) or its AGPL-3.0 licence terms. Choose Chaskiq if its feature set, stack or Custom / other licence fits better. Both are self-hostable.