head to head · open source
Zammad vs UserTourKit
Zammad has 6,067 GitHub stars, 1,093 forks, 451 open issues and last shipped yesterday. UserTourKit has 71 stars, 31 forks, 1 open issues and last shipped 1 months ago. Zammad leads on adoption by 8,445% (6,067 vs 71 stars). Zammad is written in Ruby under AGPL-3.0; UserTourKit is written in MDX under MIT. Zammad has attracted 18% as many forks as stars, UserTourKit 44%. Zammad was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Zammad | UserTourKit | |
|---|---|---|
| GitHub stars | ★ 6.1K | ★ 71 |
| License | AGPL-3.0 | MIT |
| Written in | Ruby | MDX |
| Last push | 2026-11-02 | 2026-10-02 |
| Forks | ⑂ 1.1K | ⑂ 31 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Zammad if
- You weight community size — 6.1K stars and counting
- You want the AGPL-3.0 license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick UserTourKit if
- You want the UserTourKit feature set and don't need the biggest community
- You prefer the MIT license terms
- Your stack matches MDX
- You evaluated both and UserTourKit fits your workflow better
About Zammad
Welcome to Zammad Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife a web based, open source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media. The Software The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the…
read the full Zammad overview →
About UserTourKit
Tour Kit Tour Kit is a headless React library for building product tours, onboarding flows, hints, checklists, in app announcements, and microsurveys. It ships as 12 composable packages, is TypeScript first, WCAG 2.1 AA compliant, and designed natively for shadcn/ui — but works with any component library. Alternative to: Shepherd.js, Driver.js, Intro.js, Reactour, React Joyride, Appcues, Userpilot, Pendo — when you want a code owned, headless, MIT licensed primitive instead of a hosted SaaS. 🌐 Website & docs: 📦 npm scope: @tour kit/ 💬 Issues & discussions: Table of contents Why Tour Kit Packages Installation…
read the full UserTourKit overview →
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Frequently asked questions
Is Zammad or UserTourKit more popular?
Zammad has 6,067 GitHub stars and UserTourKit has 71. Zammad has the larger community by that measure.
Are Zammad and UserTourKit free?
Both are open source. Zammad is licensed under AGPL-3.0 and UserTourKit under MIT. Neither carries a licence fee.
What is the difference between Zammad and UserTourKit?
Zammad is written in Ruby and UserTourKit in MDX. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Zammad or UserTourKit?
Choose Zammad if you want the larger community (6,067 stars) or its AGPL-3.0 licence terms. Choose UserTourKit if its feature set, stack or MIT licence fits better. Both are self-hostable.