head to head · open source
Chatwoot vs Reflet
Chatwoot has 38,752 GitHub stars, 9,429 forks, 1,377 open issues and last shipped yesterday. Reflet has 39 stars, 4 forks, 0 open issues and last shipped 2 days ago. Chatwoot leads on adoption by 99,264% (38,752 vs 39 stars). Chatwoot is written in Ruby under a custom or non-standard licence; Reflet is written in TypeScript under a custom or non-standard licence. Chatwoot has attracted 24% as many forks as stars, Reflet 10%. Chatwoot was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Chatwoot | Reflet | |
|---|---|---|
| GitHub stars | ★ 39K | ★ 39 |
| License | Custom / other | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-11-02 | 2026-11-01 |
| Forks | ⑂ 9.4K | ⑂ 4 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Chatwoot if
- You weight community size — 39K stars and counting
- You want the Custom / other license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Reflet if
- You want the Reflet feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Reflet fits your workflow better
About Chatwoot
Chatwoot The modern customer support platform, an open source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is the modern, open source, and self hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels. ✨ Captain – AI Agent for Support Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent…
read the full Chatwoot overview →
About Reflet
Reflet A modern product feedback and roadmap platform that helps you collect feedback, prioritize features, and keep your users in the loop. Website : reflet.app GitHub : damien schneider/reflet ✨ Why Reflet? Reflet transforms chaotic feedback into actionable product insights. Build products your users actually love through transparent collaboration. Core Features 📊 Feedback Management Collect and organize user feedback with upvoting, comments, and tags. Prioritize what matters most to your users with intuitive filtering and search. 🗺️ Roadmap Planning Visualize your product roadmap with a beautiful kanban…
read the full Reflet overview →
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Frequently asked questions
Is Chatwoot or Reflet more popular?
Chatwoot has 38,752 GitHub stars and Reflet has 39. Chatwoot has the larger community by that measure.
Are Chatwoot and Reflet free?
Neither Chatwoot nor Reflet declares a licence in this registry, so check each project's own repository before relying on either for a commercial use. Both are free to self-host.
What is the difference between Chatwoot and Reflet?
Chatwoot is written in Ruby and Reflet in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Chatwoot or Reflet?
Choose Chatwoot if you want the larger community (38,752 stars) or its Custom / other licence terms. Choose Reflet if its feature set, stack or Custom / other licence fits better. Both are self-hostable.