head to head · open source
Chatwoot vs Reflet
Chatwoot has 36,913 GitHub stars, 8,958 forks, 1,377 open issues and last shipped yesterday. Reflet has 36 stars, 3 forks, 0 open issues and last shipped yesterday. Chatwoot leads on adoption by 102,436% (36,913 vs 36 stars). Chatwoot is written in Ruby under a custom or non-standard licence; Reflet is written in TypeScript under a custom or non-standard licence. Chatwoot has attracted 24% as many forks as stars, Reflet 8%. Chatwoot was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Chatwoot | Reflet | |
|---|---|---|
| GitHub stars | ★ 37K | ★ 36 |
| License | Custom / other | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 9.0K | ⑂ 3 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Chatwoot if
- You weight community size — 37K stars and counting
- You want the Custom / other license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Reflet if
- You want the Reflet feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Reflet fits your workflow better
About Chatwoot
Chatwoot is a Ruby based, open source, self hosted customer support platform that consolidates live chat, email, and social messaging into one omnichannel inbox, positioned as an open alternative to Intercom, Twilio, Zendesk, and Salesforce Service Cloud.
read the full Chatwoot overview →
About Reflet
Reflet is an open source product feedback and roadmap platform, positioned as the best open source alternative to featurebase, for product teams, startups, SaaS companies, open source projects, agencies, and enterprises that want to collect user feedback, prioritize features, and keep users informed.
read the full Reflet overview →
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Frequently asked questions
Is Chatwoot or Reflet more popular?
Chatwoot has 36,913 GitHub stars and Reflet has 36. Chatwoot has the larger community by that measure.
Are Chatwoot and Reflet free?
Neither Chatwoot nor Reflet declares a licence in this registry, so check each project's own repository before relying on either for a commercial use. Both are free to self-host.
What is the difference between Chatwoot and Reflet?
Chatwoot is written in Ruby and Reflet in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Chatwoot or Reflet?
Choose Chatwoot if you want the larger community (36,913 stars) or its Custom / other licence terms. Choose Reflet if its feature set, stack or Custom / other licence fits better. Both are self-hostable.