head to head · open source
Chatwoot vs iTop
Chatwoot has 38,752 GitHub stars, 9,429 forks, 1,377 open issues and last shipped yesterday. iTop has 1,215 stars, 304 forks, 63 open issues and last shipped yesterday. Chatwoot leads on adoption by 3,089% (38,752 vs 1,215 stars). Chatwoot is written in Ruby under a custom or non-standard licence; iTop is written in PHP under AGPL-3.0. Chatwoot has attracted 24% as many forks as stars, iTop 25%. Chatwoot was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Chatwoot | iTop | |
|---|---|---|
| GitHub stars | ★ 39K | ★ 1.2K |
| License | Custom / other | AGPL-3.0 |
| Written in | Ruby | PHP |
| Last push | 2026-11-02 | 2026-11-02 |
| Forks | ⑂ 9.4K | ⑂ 304 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Chatwoot if
- You weight community size — 39K stars and counting
- You want the Custom / other license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick iTop if
- You want the iTop feature set and don't need the biggest community
- You prefer the AGPL-3.0 license terms
- Your stack matches PHP
- You evaluated both and iTop fits your workflow better
About Chatwoot
Chatwoot The modern customer support platform, an open source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is the modern, open source, and self hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels. ✨ Captain – AI Agent for Support Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent…
read the full Chatwoot overview →
About iTop
iTop stands for IT Operations Portal. It is a complete open source and web based IT service management platform, including a fully customizable CMDB, a helpdesk system, and a document management tool. It is ITIL compliant and easily customizable and extensible thanks to a high number of add ons and web services to integrate with your IT. iTop also offers mass import tools to help you become even more efficient. Features Fully configurable [Configuration Management (CMDB)][10] [HelpDesk][11] and Incident Management [Service and Contract Management][12] [Change][13] Management Configurable [SLA][14] Management…
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Frequently asked questions
Is Chatwoot or iTop more popular?
Chatwoot has 38,752 GitHub stars and iTop has 1,215. Chatwoot has the larger community by that measure.
Are Chatwoot and iTop free?
Both are open source. Chatwoot has no licence declared in this registry, and iTop is licensed under AGPL-3.0. Both are free to self-host.
What is the difference between Chatwoot and iTop?
Chatwoot is written in Ruby and iTop in PHP. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Chatwoot or iTop?
Choose Chatwoot if you want the larger community (38,752 stars) or its Custom / other licence terms. Choose iTop if its feature set, stack or AGPL-3.0 licence fits better. Both are self-hostable.