head to head · open source
Chatwoot vs Usertour
Chatwoot has 36,913 GitHub stars, 8,958 forks, 1,377 open issues and last shipped yesterday. Usertour has 2,305 stars, 158 forks, 30 open issues and last shipped yesterday. Chatwoot leads on adoption by 1,501% (36,913 vs 2,305 stars). Chatwoot is written in Ruby under a custom or non-standard licence; Usertour is written in TypeScript under a custom or non-standard licence. Chatwoot has attracted 24% as many forks as stars, Usertour 7%. Chatwoot was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Chatwoot | Usertour | |
|---|---|---|
| GitHub stars | ★ 37K | ★ 2.3K |
| License | Custom / other | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 9.0K | ⑂ 158 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Chatwoot if
- You weight community size — 37K stars and counting
- You want the Custom / other license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Usertour if
- You want the Usertour feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Usertour fits your workflow better
About Chatwoot
Chatwoot is a Ruby based, open source, self hosted customer support platform that consolidates live chat, email, and social messaging into one omnichannel inbox, positioned as an open alternative to Intercom, Twilio, Zendesk, and Salesforce Service Cloud.
read the full Chatwoot overview →
About Usertour
Usertour is an open source user onboarding platform that lets teams build in app product tours, checklists, launchers, tooltips, announcements, and surveys. It is written in TypeScript and published with a NOASSERTION license, and it lives in the browser based onboarding ecosystem alongside commercial tools it explicitly positions itself against — Appcues, Userpilot, Userflow, Userguiding, and Chameleon. The repository carries the onboarding, checklist, surveys, tooltips, tour, nps, in app, and announcements topics, and it points to usertour.io for the hosted site, documentation, and blog.
read the full Usertour overview →
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Frequently asked questions
Is Chatwoot or Usertour more popular?
Chatwoot has 36,913 GitHub stars and Usertour has 2,305. Chatwoot has the larger community by that measure.
Are Chatwoot and Usertour free?
Neither Chatwoot nor Usertour declares a licence in this registry, so check each project's own repository before relying on either for a commercial use. Both are free to self-host.
What is the difference between Chatwoot and Usertour?
Chatwoot is written in Ruby and Usertour in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Chatwoot or Usertour?
Choose Chatwoot if you want the larger community (36,913 stars) or its Custom / other licence terms. Choose Usertour if its feature set, stack or Custom / other licence fits better. Both are self-hostable.