head to head · open source
Chatwoot vs Usertour
Chatwoot has 38,752 GitHub stars, 9,429 forks, 1,377 open issues and last shipped yesterday. Usertour has 2,331 stars, 164 forks, 30 open issues and last shipped 4 days ago. Chatwoot leads on adoption by 1,562% (38,752 vs 2,331 stars). Chatwoot is written in Ruby under a custom or non-standard licence; Usertour is written in TypeScript under a custom or non-standard licence. Chatwoot has attracted 24% as many forks as stars, Usertour 7%. Chatwoot was the more recently maintained of the two, and both are self-hostable with no licence fee.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| Chatwoot | Usertour | |
|---|---|---|
| GitHub stars | ★ 39K | ★ 2.3K |
| License | Custom / other | Custom / other |
| Written in | Ruby | TypeScript |
| Last push | 2026-11-02 | 2026-10-30 |
| Forks | ⑂ 9.4K | ⑂ 164 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick Chatwoot if
- You weight community size — 39K stars and counting
- You want the Custom / other license terms
- Your stack matches Ruby
- You value the larger contributor base for long-term maintenance
pick Usertour if
- You want the Usertour feature set and don't need the biggest community
- You prefer the Custom / other license terms
- Your stack matches TypeScript
- You evaluated both and Usertour fits your workflow better
About Chatwoot
Chatwoot The modern customer support platform, an open source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is the modern, open source, and self hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels. ✨ Captain – AI Agent for Support Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent…
read the full Chatwoot overview →
About Usertour
Usertour : An alternative to: Appcues, Userpilot, Userflow, Userguiding, Chameleon , Etc... Usertour is an open source user onboarding platform. It allows you to create in app product tours, checklists, and surveys in minutes—effortlessly and with full control. Website Documentation Blog Twitter Discord Quick Start Self deploy with Docker Deploy your own feature rich, unlimited version of Usertour using Docker. To start deployment: Visit to start using Usertour. View details in Self hosting. One Click Deployment Local Development View details in CONTRIBUTING. ✨ Build Your Onboarding with AI Usertour ships a…
read the full Usertour overview →
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Frequently asked questions
Is Chatwoot or Usertour more popular?
Chatwoot has 38,752 GitHub stars and Usertour has 2,331. Chatwoot has the larger community by that measure.
Are Chatwoot and Usertour free?
Neither Chatwoot nor Usertour declares a licence in this registry, so check each project's own repository before relying on either for a commercial use. Both are free to self-host.
What is the difference between Chatwoot and Usertour?
Chatwoot is written in Ruby and Usertour in TypeScript. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, Chatwoot or Usertour?
Choose Chatwoot if you want the larger community (38,752 stars) or its Custom / other licence terms. Choose Usertour if its feature set, stack or Custom / other licence fits better. Both are self-hostable.