head to head · open source
glpi vs Frappe Helpdesk
glpi has 6,357 GitHub stars, 1,817 forks, 458 open issues and last shipped yesterday. Frappe Helpdesk has 3,382 stars, 944 forks, 159 open issues and last shipped yesterday. glpi leads on adoption by 88% (6,357 vs 3,382 stars). glpi is written in PHP under GPL-3.0; Frappe Helpdesk is written in Vue under AGPL-3.0. glpi has attracted 29% as many forks as stars, Frappe Helpdesk 28%. glpi was the more recently maintained of the two, and both are self-hostable with no licence fee. The two share 1 topic tag (helpdesk), so they are genuine substitutes rather than adjacent tools.
Two open source projects, one decision. Both are free and self-hostable — the differences are community size, license terms, language stack and release pace.
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Side by side
| glpi | Frappe Helpdesk | |
|---|---|---|
| GitHub stars | ★ 6.4K | ★ 3.4K |
| License | GPL-3.0 | AGPL-3.0 |
| Written in | PHP | Vue |
| Last push | 2026-09-17 | 2026-09-17 |
| Forks | ⑂ 1.8K | ⑂ 944 |
| Self-hosting | Yes | Yes |
| Data ownership | Your server | Your server |
pick glpi if
- You weight community size — 6.4K stars and counting
- You want the GPL-3.0 license terms
- Your stack matches PHP
- You value the larger contributor base for long-term maintenance
pick Frappe Helpdesk if
- You want the Frappe Helpdesk feature set and don't need the biggest community
- You prefer the AGPL-3.0 license terms
- Your stack matches Vue
- You evaluated both and Frappe Helpdesk fits your workflow better
About glpi
GLPI stands for Gestionnaire Libre de Parc Informatique. It is a Free Asset and IT Management software package that provides ITIL Service Desk features, licenses tracking and software auditing. The project is written in PHP, distributed under the GNU General Public License (GPL 3.0), and it lives in the IT asset management and ITIL service management ecosystem, alongside the CMDB, DCIM and ITAM tooling described in its topic list.
About Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system for customer support. It lives in the Frappe ecosystem, using the Frappe Framework in Python and JavaScript, the Frappe UI library, and Vue3. The project is licensed under AGPL 3.0 and provides agent and customer portals, issue tracking, knowledge base articles, SLAs, assignment rules, and saved replies.
read the full Frappe Helpdesk overview →
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Frequently asked questions
Is glpi or Frappe Helpdesk more popular?
glpi has 6,357 GitHub stars and Frappe Helpdesk has 3,382. glpi has the larger community by that measure.
Are glpi and Frappe Helpdesk free?
Both are open source. glpi is licensed under GPL-3.0 and Frappe Helpdesk under AGPL-3.0. Neither carries a licence fee.
What is the difference between glpi and Frappe Helpdesk?
glpi is written in PHP and Frappe Helpdesk in Vue. The practical differences are community size, licence terms, language stack and release cadence — all compared in the table above.
Which should I choose, glpi or Frappe Helpdesk?
Choose glpi if you want the larger community (6,357 stars) or its GPL-3.0 licence terms. Choose Frappe Helpdesk if its feature set, stack or AGPL-3.0 licence fits better. Both are self-hostable.