replacing Intercom

Open Source Intercom Alternatives

Customer messaging and support platform — Intercom pricing: $39-$139/seat/month. Below: 4 free, self-hostable open source projects that cover the same ground, ranked by real GitHub adoption.

There are 4 open source Intercom alternatives tracked on this registry, against Intercom pricing of $39-$139/seat/month. The most-adopted is Chatwoot with 38,752 GitHub stars, written in Ruby. Together the set has 62,579 stars across 2 languages and 1 licence. All 4 are free to self-host with no licence fee, and 4 of 4 received a commit in the last 90 days. 4 head-to-head Intercom comparisons are available.

Intercom's pricing is opaque and scales with seat count plus usage. The Starter plan was discontinued; current pricing starts at $39/seat/month for basic features. Resolution-based pricing for AI adds unpredictable costs.

Other hosted options

The open source projects below are free to self-host. If you would rather pay for a managed service, these are the hosted products in the same space — listed with the vendor's own pricing.

SurveyMonkey hosted Online survey and questionnaire tool Free / $25-99/month Twilio hosted SMS and communication APIs Pay-as-you-go Typeform hosted Conversational forms and surveys $25-$83/month

Our top 3 Intercom alternatives

Chatwoot ★ 39K

Chatwoot is the modern, open-source, self-hosted customer support platform, built for scale and flexibility. It gives businesses full control over their customer data while providing tools to manage conversations across channels: live chat on a website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, and SMS. It ships with Captain, Chatwoot's AI agent for support, which answers common queries automatically so that agents can concentrate on complex conversations.

NOASSERTION · Ruby · Intercom vs Chatwoot →

Formbricks ★ 13K

Formbricks is an open-source survey and experience management platform written in TypeScript. It provides a free surveying platform and a privacy-first experience management platform. The project lives in the TypeScript, Next.js, and React ecosystem. It positions itself as an open-source alternative to Qualtrics, Intercom, Typeform, and SurveyMonkey.

NOASSERTION · TypeScript · Intercom vs Formbricks →

Typebot ★ 11K

Typebot is Fair Source chatbot builder. Users create advanced chatbots visually. Chatbots embed in web and mobile apps. Results collect in real-time. Project lives in self-hosted chatbot, conversational-bot, form-builder ecosystem. Stack uses TypeScript, Next.js, TailwindCSS. GitHub topics include chat-application, chatbot, conversational-bots, form-builder, nextjs, tailwindcss.

NOASSERTION · TypeScript · Intercom vs Typebot →

Chatwoot ★ 39K

Omnichannel customer support with a built-in AI assistant

rank001 licenseNOASSERTION written inRuby

Formbricks ★ 13K

Privacy-first survey and experience management platform

rank002 licenseNOASSERTION written inTypeScript

Typebot ★ 11K

Create powerful chatbots without coding

rank003 licenseNOASSERTION written inTypeScript

Tiledesk ★ 15

No-code platform to build AI agents and automate support

rank004 licenseMIT written inTypeScript

last updated nightly · ranking method: github stars, live-tracked

Frequently asked questions

What is the best open source alternative to Intercom?

Chatwoot is the most-starred open source alternative to Intercom in this registry, with 38,752 GitHub stars. 4 alternatives are compared here in total.

Are there free alternatives to Intercom?

Yes. Every project listed on this page is open source and free to self-host — there is no licence fee. Some projects also sell a managed hosted version, but the self-hosted path costs nothing.

What should I look at when replacing Intercom?

Compare licence terms, community size (stars), primary language and release activity. A fast-moving project with a compatible licence and an active maintainer base matters more than raw star count when you are committing to a migration.